ELK Troubleshooting- Access Denied Invalid

Issue: In the UnityIS Event Manager, a cardholder is unable to go through a door. The message returned states “Access Denied: Invalid PIN" even though you are not using a PIN code or a reader with a keypad. Causes:  No card formats have been defined in UnityIS. Resolution:  On the UnityIS Server, launch Notepad. Enter the following text in the Notepad:




Replace "FacilityCode" with the actual Facility Code number of the card used

Save the file as "ELK_Card_Formats.ini" into the UnityIS\Data installation folder. Restart the ELK Driver.

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