Issue: Atlas and/or Azure controller going offline/online repeatedly in the software
- Reason: Duplicate or Conflicting IP on the network
- Resolution: Check with IT and make sure there are no other devices using the same IP address.
Issue: Cannot login to the Azure controller
- Reason: You tried to login to the Azure controller using the default login and failed
- Resolution: The default login to the Azure controller is 'admin/pass'. AFTER the Azure controller establishes communication with the software, the new password will be 'ic-xxxxxx' (where 'xxxxxx' is the last 6 of the MAC address
Issue: Atlas and/or Azure controller will not come online in the software
- Reason: After setting the Host Comm info in the controller, it still does not come online
- Resolution: In the controller, check the Network Settings and make sure the network information is correct with the IP/subnet mask/ and Default Gateway. Also make sure a valid DNS server is setting. If you don't have a DNS entry, you can always use DNS Server 8.8.8.8 or
- Resolution: In the Host Comm page of the controller, make sure you've uploaded the correct Driver certificate and entered the correct password for the controller. The password can be found in the Hardware Manager>Controller property
- Resolution: Check with IT to make sure the controller can communicate outbound on port 9723
- Resolution: Make sure in the Controller property that the MAC address has been entered correctly. The MAC address format is: XX:XX:XX:XX:XX:XX
- Resolution: Retrieve the Controller logs for Additional support. To retrieve the logs from the controller, login to the controller. In the upper right corner, go to Menu>Save Logs. The log file is saved to the 'Downloads' folder.