Troubleshooting Assa Abloy DSR Issues

Use this article to fix errors and issue pertaining to the Assa Abloy DSR integration


Error in UnityIS:  "Download Failed:  Access Levels"

Reason:  the lock exists in UnityIS hardware manager and has been assigned to an ACL, but the lock does not exist in the DSR

Solution: check the 28000.log in .\UnityIS\Logs. it should display this error message:  |ERROR|UnityIS.UHardware.AssaDSR.DSR8Controller|System.ServiceModel.FaultException: Unknown ACCESSPOINT e898b1a3-15c5-4c58-a0d5-f243ec4face4

the value after  'Unknown ACCESSPOINT' in the error message represents the Lock ID in UnityIS. this Lock ID is stored in the 'Devices' table. Run this query:  select * from devices where alarm_mm = 'xxxx-xx-xx-xxx-xxxx'; (replace xxxx-xx-xx-xxx-xxxx with the lockID)

the query will return the lock in UnityIS. take note of the lock Address.

then go to Hardware Manager and delete the lock using the 'Delete Subcontroller' command

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