What are the specifications for on-prem based solutions and what VM environments are supported?
Our application is designed to run in a Windows environment and requires the following minimum specifications for on-prem installations:
- Operating System: Windows Server 2019/2022 or Windows 10/11 (64-bit)
- Processor: 4-core CPU (2.0 GHz or higher)
- Memory: 16 GB RAM (minimum), 32 GB recommended for larger deployments
- Storage: Minimum 74 GB of free disk space for installation and data
- Network: Gigabit Ethernet connection
The application is compatible with most major virtualization platforms, including:
- VMware vSphere/ESXi
- Microsoft Hyper-V
- Oracle VirtualBox
- Citrix Hypervisor
We recommend allocating the above resources within the VM environment to ensure optimal performance.
For your cloud-based offering, which data center provider do you use, and where is it located?
The security management software is cloud-independent and compatible with any provider. Our cloud data centers are located in the US, Europe, and Australia.
What drove the desire to integrate various hardware pieces like Mercury, HID, and ZKTeco USA?
We began with Mercury and Bosch drivers, later expanding to include HID and Axis based on customer demand. Supporting multiple drivers allows customers to avoid replacing existing hardware and expand with their preferred options. During the pandemic, we partnered with Z9 Security to address supply chain issues, enabling integrations with Atlas and Azure.
Out of the supported hardware platforms, which would you choose and why?
Each platform has unique features and benefits:
- Mercury: Large install base but has lagged in features and security.
- Azure: Feature-rich and security-driven, ideal for mid to enterprise-level access control.
- Atlas: Best suited for smaller sites with limited budgets and simpler requirements.
Can the security management software run as an embedded solution on Azure controllers?
No, this is not possible.
Does your system support the full line of Azure hardware and both RS485 and PoE?
Yes, the full line of Azure hardware is supported, including both RS485 and Network (PoE) connections.
Are inputs and outputs on Azure panels programmable?
Yes, all inputs and outputs can be mapped and assigned as needed using Door Definitions, which allow customization for various triggers and actions.
Can templates be created for hardware configurations?
Yes, templates can be created that respect custom Door Definitions, enabling easy reuse.
Does your software support threat levels for restricted system operations?
Yes, threat levels can be created using Triggers and Macros. Triggers represent specific events, and Macros execute corresponding actions.
How many intervals per time zone can Azure hardware support?
Azure hardware supports up to 12 intervals per Time Schedule.
Can the system accommodate planned and unplanned schedule changes for schools?
- Planned changes: Day Scheduling allows events like holidays or early dismissals to be scheduled in advance.
- Unplanned changes: Time Schedules can be quickly modified to accommodate last-minute changes such as weather delays or early dismissals.
Can the system handle time and attendance reporting?
Yes, the Attendance Reporting feature supports both:
- Tracking clock-in/clock-out times for facilities management.
- Reporting who has or hasn’t signed in by a specific time, such as for schools.
Does your Visitor Management system support background and sex offender checks?
Yes, Visitor Management includes driver’s license scanning, background checks, sex offender checks, and badge printing. It can also notify or restrict visitors on a BOLO (Be On the Lookout) list.
Can the system integrate with SIS for student pickup verification?
Yes, we can integrate with SIS systems. For example, by scanning a parent’s driver’s license or access credential, the system verifies their approval to pick up a student, provides clear approved/denied statuses, and can trigger notifications to administrators in case of denial.
What video management capabilities are supported?
- The system integrates with various video platforms like Hanwha Wave and Digital Watchdog, pulling live and recorded streams into the software.
- Events such as door propped/forced alarms or lockdowns trigger pop-up windows with recorded video and options to view live feeds. Push notifications with video links can be sent to mobile devices.
Do you support OEM Network Optix or Hanwha OnCloud integrations?
- Yes, we’ve evaluated OEM Network Optix and can offer it.
- We will fully integrate with Hanwha OnCloud once it is released.
Do on-prem and cloud versions of the software have the same features?
Yes, both versions are identical and use the same web-based interface.
What hardware platforms are supported?
- Assa Abloy: IN120, IN220, Aperio
- Allegion: AD300, AD400, NDE/NDEB, LE/LEB
- Salto: Currently not supported, but on the roadmap