The Access Denied: Time event occurs when the time schedule associated to the Access Level of the credential is not activate.
Additionally, the Access Denied: Time event may occur due to a time schedule mismatch. Troubleshooting steps have been outlined below to address and resolve the time schedule mismatch with Azure IC2/IC4 controllers.
Troubleshooting#1
Access Denied: Time but should be Access Granted
- In Hardware Manager, click on the controller. Check to see if the date/time is correct. The date/time should be within a few seconds of the controller time.
- Verify that the time zone is correctly set.
- If the time is off by more than a few minutes, then use the Commands → Set Date and Time.
Troubleshooting#2
Time and time zone are correct, but changes when the panel loses power
The time zone and controller time should be correct and in sync. When the panel loses power a small coin cell battery on the panel maintains the real time clock. If however, the controller time changes when losing power, follow the troubleshooting steps outlined below.
- Identify the battery on the IC2/IC4 controller.
- Confirm that the mylar has been removed between the battery and the contact point.
- If the mylar is not present, measure the battery voltage using a multimeter.
- If the battery is bad, replace the battery.
- Once the panel comes online after the battery replacement, go to “Commands ”→“Set Date and Time” to set the controller date and time.