Azure IC2 Product Licenses needed after IC2 Factory Defaulted

This article provides step by step process to upload the product license back to an IC2 controller that was accidentally Factory reset

Updated December 30, 2024

Steps to Re-Upload the Product License into an IC2 After Factory Defaulting

Follow the steps below to re-upload the product license and firmware for an IC2 controller that has been factory reset:

Step 1: Obtain Required Files

  1. Contact IMRON Support:
    • Email Tech Support and provide the MAC address of the IC2.
    • Request the IC2 product licenses and firmware files.

Step 2: Update Firmware

  1. Login to the IC2:

    • Open a web browser and log in to the IC2 using its IP address.

  2. Go to the Maintenance Page:

    • Navigate to the Maintenance page.

  3. Upload the First Firmware File:

    • In the Upload Firmware section, click Choose File and select the update_1.16.16.4.img file.
    • After selecting the file, click Update to upload it.

  4. Upload the Second Firmware File:

    • Return to the Maintenance page.
    • In the Upload Firmware section, click Choose File and select the apacs-embedded....2.3.10...app file.
    • Click Update to upload the file.

  5. Ignore Connection Error:

    • After the update, ignore the message "Can't connect to the board after update".

  6. Reconnect to the IC2:

    • In the browser, navigate back to the IC2's IP address.

Step 3: Access the Apollo Web Interface

  1. Login to Apollo:

    • You will now see a webpage labeled Apollo.
    • Login using the default credentials:
      • Username: admin
      • Password: pass

  2. Ignore Network Settings:

    • When the network configuration window appears, click X to close it.

Step 4: Upload Licenses

  1. Access the About Menu:

    • From the main page, navigate to Menu > About.

  2. Upload the First License:

    • Click Upload License and select the file product.license.

  3. Upload the Second License:

    • Log back into the IC2 web page and close the network configuration window.
    • Go to Menu > About, click Upload License, and select the file AzureAccess_via_SDK_xxxxxx.license (replace xxxxx with the IC2's MAC address).

  4. Upload the Third License:

    • Log back into the IC2 web page, close the network configuration window, and go to Menu > About.
    • Click Upload License and select the file AzureRebrandingSecondaryController_xxxxxx.license (replace xxxxx with the IC2's MAC address).

Step 5: Verify Features

  1. After completing the process, navigate to Menu > About.
  2. Verify the Features section displays the expected licensed features.

By following these steps, you will successfully re-upload the product license and restore the IC2 to its operational state.


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